The Club Cult is operated by AGENCY CULT SASU, a simplified joint-stock company incorporated under French law.
These terms explain how to cancel and when a refund is due, for two separate things: your Membership, and a Service Booking. Event registration is governed by the terms shown at registration. Nothing here reduces a consumer below the protection of the Code de la consommation. Terms written with a capital letter have the meaning given in the Legal Definitions Master.
A Reservation is not a Booking. A Reservation holds a date for a Service more than 90 days ahead, creates no payment obligation and carries no cancellation or refund entitlement. Either party may release a Reservation at any time before it becomes a Booking, at no cost to either party. These terms apply from the moment a Booking is created, which is when payment succeeds.
Separately from the cancellation rules below, you have a statutory right of withdrawal of 14 days from the conclusion of the contract, under Article L.221-18 of the Code de la consommation.
You do not need to give a reason, and no one's agreement is required. You may exercise it using the withdrawal form or by any other unambiguous statement to legal@theclubcult.com. We reimburse you in full within 14 days of being informed of your decision, using the same means of payment you used, unless you expressly agree otherwise.
Membership. This right applies in full to a Membership subscription.
Service Bookings. The cancellation rule in section 4 is more favourable to you in almost every case, because it gives you a full refund at any time before the Service is due to start rather than only within 14 days of booking. Where the two differ, whichever is more favourable to you applies.
You may cancel your Membership at any time on the website or through the account deletion function. Cancellation takes effect at the end of the current billing period, unless you request immediate closure. Fees already paid for the current period are not refunded, except where the law requires it, where the statutory withdrawal right in section 2 applies, or where the late tacit-renewal information rule in the Membership Terms applies. The Founding price lock is forfeited on cancellation, as set out in the Membership Terms.
A Service is provided by an Expert. One cancellation rule applies to every Booking on the Platform. It is set by The Club Cult, applied automatically by the Platform, and no Expert may vary it.
You may cancel at any time before the Service is due to start and receive a 100 percent refund of the Service Fee. No Commission and no payment processing fee is deducted from it.
Once the Service is due to start, cancellation is no longer available. If the Service was not provided, or was not provided as agreed, the route is the dispute process in section 8.
The rule is shown to you on the Expert profile, on the quote and on the payment screen, and you confirm it before you pay.
An Expert may choose to offer you more than this rule requires. An Expert may never offer less, and may never offer less than French consumer law requires.
If the Expert cancels before the Service is due to start, you receive a 100 percent refund of the Service Fee including any Commission, executed immediately.
Where the Service was due to start and did not take place, or did not take place as agreed, including where the Expert did not attend or where you did not attend, the matter is determined through the dispute process in section 8 rather than automatically. A no-show is a contested fact and is established through that process, not asserted by either party. The payout is frozen while a dispute is open.
Where a dispute finds that the Expert did not provide the Service, you receive a 100 percent refund of the Service Fee including any Commission, whatever the timing. The Platform may take it into account in the Expert standing.
Services with a deliverable. Where a Service produces a deliverable, such as photographs or edited files, the Expert states a delivery date on the quote and you see it before you pay. If the Expert has not delivered by that date and a short grace period has passed, the Service is treated as not provided under this section and the full refund is made. You may also raise the matter with the Platform at any time before that date.
Where a Service cannot take place because of a documented force majeure event, the Member receives a 100 percent refund of the Service Fee.
A refund is made through Stripe to the original payment method. The time to appear depends on the bank, normally a few business days. The Member always receives the refund amount defined in these terms in full; no payment processing fee and no Commission is deducted from it.
Where a Booking is refunded before the Expert payout has been released, the refund is executed from the amount held for that Booking and the Commission attributable to the refunded part is returned, in line with the Booking and Payment Terms.
Once the payout has been released, The Club Cult holds no funds for that Booking and cannot execute a refund. Any refund after release is a matter between the Expert and the Member, and the Commission is not returned. This does not affect your rights against the Expert under the general law.
If the Service did not take place, did not take place as agreed, or either party did not attend, you raise a dispute on the Platform. The dispute process and the time limits are set out in the Booking and Payment Terms, including a 48-hour window after the confirmed end of the Service to raise a dispute, which freezes the payout while it is open.
A dispute is the route for every matter arising once the Service was due to start, including a claim that the Expert did not attend and a claim that the Member did not attend. Neither party settles such a claim by assertion.
That window is the internal process of the Platform. Your right to bring a matter before a court or a consumer mediator is not affected, and neither is any right you may have against your card issuer.
For a cancellation or a refund question contact hi@theclubcult.com. For a consumer-rights matter or a complaint contact legal@theclubcult.com. These terms are governed by French law.