Company: Agency Cult SASU
Share Capital: 300 EUR
SIRET: 937 700 474 00011
RCS: Paris 937 700 474
Registered Office: 44 Rue du Bac, 75007 Paris, Paris, France
Publication Director: Nuno Cordeiro Lago
Contact: Info@theclubcult.com
Data Protection Officer: Info@theclubcult.com
Hosting Provider: Supabase Inc., 970 Toa Payoh North #07-04, Singapore 318992
Consumer Mediator: [To be registered before 1 August 2026]
These Terms and Conditions of Use (hereinafter "Terms" or "CGU") govern access to and use of the digital platform known as The Club Cult (hereinafter "the Platform"), operated by Agency Cult SASU (hereinafter "TCC" or "the Company"), a simplified joint-stock company incorporated under French law and registered with the Paris Trade and Companies Registry.
The Platform operates as a digital intermediation platform (plateforme d'intermediation numerique) within the meaning of Article L111-7 of the French Consumer Code (Code de la consommation). Its purpose is to connect Members, Experts and Curators within a private, curated environment dedicated to luxury lifestyle services and experiences.
By creating an account on the Platform, every User acknowledges having read, understood and accepted these Terms in their entirety. These Terms constitute a binding agreement between the User and TCC. If the User does not agree with any provision of these Terms, the User must not access or use the Platform.
These Terms are governed by French law, in particular the Civil Code (Code civil), the Consumer Code (Code de la consommation), the Law for Confidence in the Digital Economy (LCEN, Loi n. 2004-575 du 21 juin 2004), the General Data Protection Regulation (EU Regulation 2016/679, "GDPR"), the Digital Services Act (Regulation EU 2022/2065, "DSA"), and the Platform-to-Business Regulation (EU 2019/1150, "P2B Regulation").
"Account" means the personal user account created on the Platform following acceptance of an application by the Admissions Commission, granting access to Platform functionalities according to the User's role.
"Admissions Commission" means the human review body designated by TCC to evaluate and approve membership applications. The Admissions Commission exercises sole discretion over approvals. Applications that are not approved remain on hold indefinitely and are never formally rejected.
"Booking" means a confirmed reservation of an Expert's services by a Member through the Platform, resulting in the formation of a direct service contract between the Member and the Expert.
"Commission" means the percentage of the service fee retained by TCC and deducted by the payment service provider before payout to the Expert, as detailed in the Commission and Payment Terms.
"Curator" means a professional user (brand representative, public relations professional, event organiser or similar) approved by the Admissions Commission to list events, experiences and curated content on the Platform.
"Delegate" means a natural person formally authorised by a Member, pursuant to a Delegate Authorization Agreement governed by Articles 1984 to 2010 of the Civil Code (Code civil), to act on the Member's behalf for bookings, event access and Platform interactions.
"Expert" means an independent professional (auto-entrepreneur, freelance professional, or legal entity) approved by the Admissions Commission and verified through the Platform's KYC procedure, who offers personal services to Members through the Platform. Experts include but are not limited to makeup artists, hairstylists, photographers, stylists, chefs and wellness professionals.
"Event" means a luxury experience, social gathering or curated occasion listed on the Platform by a Curator. TCC acts solely as a listing platform for Events and is not the organiser, host or co-organiser of any Event.
"Member" means a natural person or legal entity (acting through its representative) approved by the Admissions Commission to access the Platform for the purpose of booking Expert services and attending Events. Members include Very Important Clients (VICs) and Ultra High Net Worth Individuals (UHNWIs).
"Membership" means the subscription granting access to the Platform, subject to payment of the applicable membership fee and acceptance by the Admissions Commission.
"Platform" means the mobile application and any associated web interface operated by TCC under the name "The Club Cult", accessible at theclubcult.com and through official application stores.
"Service" means any personal or professional service offered by an Expert on the Platform, performed under a direct contractual relationship between the Expert and the Member.
"Stripe" means Stripe Payments Europe Limited, a licensed payment service provider authorised by the Central Bank of Ireland, which processes all payments on the Platform through Stripe Connect.
"User" means any natural or legal person who has created an Account on the Platform, whether as a Member, Expert or Curator.
3.1. The Platform is a private members network. Access is granted exclusively through application to and approval by the Admissions Commission. TCC reserves the right to operate an invitation-only model at its discretion.
3.2. Applications are reviewed by a human commission. TCC does not use automated decision-making or profiling systems to determine membership eligibility. Applications that are not approved at any given time remain on hold and may be approved at any future date. No application is formally rejected. Applicants on hold may contact Info@theclubcult.com for status enquiries.
3.3. Membership is personal and non-transferable. Each User may hold only one Account corresponding to their designated role (Member, Expert or Curator). A User may not simultaneously hold multiple Accounts.
3.4. Membership fees are as follows (all amounts in EUR, exclusive of applicable VAT at 20%):
3.5. VAT at the applicable rate (currently 20%) is charged in addition to the fees stated above and is displayed as a separate line item on all invoices and payment screens, in compliance with French tax law.
3.6. The onboarding fee of EUR 100.00 (excluding VAT) is a one-time, non-refundable fee payable upon account activation. It covers identity verification, account setup and initial platform access.
4.1. The Club Cult operates as a digital intermediation platform (plateforme d'intermediation numerique) within the meaning of Article L111-7 of the Code de la consommation. The Platform's role is strictly limited to connecting Members with Experts and Curators. TCC does not itself provide the services offered by Experts, does not organise the events managed by Curators, and assumes no obligation regarding the contractual relationships between Users.
4.2. The completion of a Booking results in the formation of a service provision contract directly between the Member and the Expert. TCC is not a party to this contract. TCC acts solely as a technical intermediary (mise en relation) facilitating the connection between Users.
4.3. TCC does not exercise any control, direction or supervision over the manner in which Experts perform their services. Experts determine their own schedules, rates, methods and conditions of service delivery. There is no relationship of subordination between TCC and any Expert.
4.4. For Events, TCC acts exclusively as a listing platform. TCC does not organise, co-organise, host or manage Events. The Curator is solely responsible for all aspects of Event organisation, including venue, safety, insurance, guest management and regulatory compliance.
4.5. In its capacity as an online platform operator, TCC provides the following services to Users:
5.1. To access the Platform, a User must create an Account by providing accurate, complete and current information. The User guarantees the truthfulness of all information provided during registration and undertakes to update such information without delay in the event of any change.
5.2. Each Account is protected by authentication credentials chosen by the User. The User is solely responsible for maintaining the confidentiality of their credentials and for all activity conducted through their Account. The User must immediately notify TCC at Info@theclubcult.com of any unauthorised use of their Account.
5.3. Experts must complete the verification procedure described in the Expert Services Agreement before gaining access to booking functionalities. This includes verification of professional status, identity, tax registration and professional insurance.
5.4. TCC reserves the right to suspend or terminate any Account that provides false, misleading or incomplete information, or that violates these Terms.
6.1. Every Member undertakes to:
6.2. The Member acknowledges that the service contract for any Booking is formed directly between the Member and the Expert. The Member is responsible for communicating specific requirements, preferences and any relevant health or safety information directly to the Expert before or at the time of service delivery.
7.1. Every Expert undertakes to:
7.2. The Expert is an independent professional. Nothing in these Terms or in the Expert's use of the Platform creates an employment relationship, agency relationship, partnership or joint venture between the Expert and TCC. The Expert is solely responsible for all legal, fiscal, social and administrative obligations arising from their professional activity.
8.1. Every Curator undertakes to:
8.2. TCC does not verify, endorse or guarantee the quality, safety or legality of Events listed by Curators. Members attend Events at their own risk and should exercise appropriate judgement.
9.1. A Member may designate one or more natural persons as Delegates, authorising them to act on the Member's behalf for Bookings, Event attendance and other Platform interactions.
9.2. Delegation is governed by a separate Delegate Authorization Agreement, which constitutes a formal mandate (mandat) within the meaning of Articles 1984 to 2010 of the Civil Code. The Delegate Authorization Agreement specifies the scope, duration and limitations of the mandate.
9.3. The Member remains fully liable for all actions taken by the Delegate on the Platform, including financial obligations arising from Bookings and purchases made by the Delegate.
9.4. The Member may revoke the delegation at any time by written notice to TCC. Revocation takes effect upon confirmation by TCC and does not affect obligations already incurred.
10.1. In accordance with the Platform-to-Business Regulation (EU 2019/1150), TCC provides full transparency regarding its commission structure. The following commission rates apply to all services booked through the Platform:
Freelance Experts (independent professionals):
Agency Experts (professionals affiliated with a partner agency):
10.2. Commission Calculation Example:
A Member books a hairstyling service listed at EUR 500.00 (excluding VAT) from a Freelance Expert. The total amount charged to the Member is EUR 600.00 (EUR 500.00 + EUR 100.00 VAT at 20%). The commission breakdown is as follows:
10.3. Commission is deducted by the payment service provider (Stripe) before the remaining amount is transferred to the Expert's designated bank account. The Expert receives a detailed breakdown with each payout.
10.4. TCC reserves the right to modify commission rates with a minimum of thirty (30) calendar days' prior written notice to Experts, in compliance with Article 3(1) of the P2B Regulation. Any modification of commission rates constitutes a significant change to these Terms.
10.5. Detailed commission and payment terms are set out in the separate Commission and Payment Terms document, which forms an integral part of these Terms.
11.1. Users acknowledge that TCC invests significant resources in connecting Members with Experts and Curators. Accordingly, any direct or indirect engagement between a Member and an Expert (or Curator) for the provision of services or experiences of a nature similar to those offered on the Platform, outside the Platform and without payment of the applicable commission, within twelve (12) months following the initial introduction via the Platform, constitutes circumvention.
11.2. Circumvention includes, without limitation:
11.3. In the event of established circumvention, TCC reserves the right to:
11.4. This provision does not prevent Users from engaging with each other outside the Platform for purposes unrelated to the services offered on the Platform, nor does it apply after the expiry of the twelve-month protection period.
12.1. All payments on the Platform are processed through Stripe, a licensed payment service provider authorised by the Central Bank of Ireland under the European Union (Payment Services) Regulations 2018. TCC does not at any time hold, receive or have direct access to User funds.
12.2. When a Member confirms a Booking, the payment is collected by Stripe and held in a segregated account (compte de cantonnement) pending confirmation of service delivery. This mechanism ensures the security of the transaction for both parties.
12.3. Following confirmation of service delivery (or after the expiry of a 72-hour review period without dispute), Stripe releases the Expert's share of the payment to the Expert's designated bank account, after deduction of the applicable commission.
12.4. Membership fees are collected by TCC through a secure web-based checkout portal, external to the mobile application. Following administrative approval of a membership application, TCC sends a personalised payment activation link to the applicant's registered email address. The web checkout is hosted on TCC's domain and processed by Stripe, a licensed payment institution. Members may choose between monthly or annual billing. All fees are denominated in EUR.
12.5. Membership prices are published on TCC's website and communicated to applicants by email at the point of approval. VAT at the applicable rate (currently 20%) is displayed as a separate line item on every web payment screen, booking confirmation and invoice, in compliance with French tax law.
12.6. Electronic invoices are issued in compliance with applicable French e-invoicing requirements. Invoices are retained for a minimum period of five (5) years in accordance with Article L123-22 of the Code de commerce.
12.7. Detailed payment terms, including payout schedules, dispute procedures and refund conditions, are set out in the separate Commission and Payment Terms and the Secured Payment and Dispute Resolution Policy.
13.1. Cancellation policies for Bookings are set by the Expert and communicated to the Member before confirmation. TCC does not impose a uniform cancellation policy, as the service contract is formed directly between the Member and the Expert.
13.2. In the absence of a cancellation policy specified by the Expert, the following default terms apply:
13.3. Refunds for membership fees are governed by Article 15 (Withdrawal Right) and Article 20 (Membership Renewal and Termination).
13.4. Detailed refund procedures are set out in the Secured Payment and Dispute Resolution Policy.
14.1. In accordance with Articles L221-18 to L221-28 of the Code de la consommation, Members who qualify as consumers benefit from a fourteen (14) calendar day withdrawal period from the date of contract conclusion (i.e., the date of Booking confirmation) for distance contracts.
14.2. Exception for services. Pursuant to Article L221-28 of the Code de la consommation, the withdrawal right does not apply to contracts for services fully performed before the end of the withdrawal period, provided the consumer has given express prior consent and has expressly acknowledged that the withdrawal right will be lost once the service has been fully performed.
14.3. At the time of each Booking confirmation, the Member is required to provide express consent in the following form (or substantially similar wording):
"I expressly request that the performance of the service begin before the end of the withdrawal period. I acknowledge that once the service has been fully performed, I will no longer be entitled to exercise my withdrawal right."
14.4. For Membership subscriptions, the fourteen (14) day withdrawal period applies from the date of subscription. If the Member has used Platform services during the withdrawal period, a pro-rata amount may be retained in accordance with Article L221-25 of the Code de la consommation.
14.5. To exercise the withdrawal right, the Member must send a clear, unambiguous statement to Info@theclubcult.com or use the withdrawal form available in the Account settings.
15.1. TCC acts exclusively as a listing platform for Events. The Platform provides a digital space where Curators may list events, experiences and gatherings for the attention of Members.
15.2. TCC is not the organiser, host, co-organiser or sponsor of any Event unless expressly stated otherwise. The Curator is solely responsible for all aspects of Event organisation, including but not limited to venue selection, safety and security measures, insurance, catering, guest management, accessibility and compliance with applicable regulations.
15.3. Members attend Events at their own risk. TCC assumes no liability for any injury, loss, damage or inconvenience arising from or in connection with Event attendance.
15.4. Members are solely responsible for personal property brought to Events. TCC and the Curator are not liable for loss, theft or damage to personal items.
15.5. Specific Event terms may apply and will be communicated by the Curator prior to the Event. Such terms supplement these Terms and, in the event of conflict, the more specific Event terms shall prevail to the extent of the inconsistency.
16.1. The Platform may offer a rating and review system allowing Members to provide feedback on Expert services and Event experiences.
16.2. In compliance with Article L111-7-2 of the Code de la consommation, TCC provides the following information regarding reviews:
16.3. Reviews must be genuine, factual and respectful. Users may not post reviews that are defamatory, discriminatory, threatening or otherwise in violation of applicable law.
17.1. In compliance with the Digital Services Act (Regulation EU 2022/2065), TCC operates a post-publication content moderation system. User-generated content (including profiles, reviews, messages and Event descriptions) is published upon submission and subsequently reviewed for compliance with these Terms, the Community Guidelines and applicable law.
17.2. TCC may remove or restrict access to content that:
17.3. Users whose content is removed or restricted will be notified of the decision, the reasons for it, and their right to contest the decision through the internal complaint-handling mechanism described in Article 22.
17.4. Users may report content they believe violates these Terms by using the reporting function available on the Platform or by contacting Info@theclubcult.com.
18.1. The Platform, including its design, structure, source code, databases, logos, trademarks, and all associated content produced by TCC, is the exclusive intellectual property of Agency Cult SASU. No User may reproduce, modify, distribute or create derivative works from any element of the Platform without prior written authorisation from TCC.
18.2. Users retain full ownership of the content they publish on the Platform (profiles, portfolio images, descriptions, reviews). By publishing content on the Platform, the User grants TCC a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, display and adapt such content for the purposes of operating and promoting the Platform. This licence terminates upon deletion of the content or closure of the User's Account, subject to a reasonable technical period for removal.
18.3. Experts retain full intellectual property rights over their work and creative output. The display of Expert portfolio content on the Platform does not transfer any intellectual property rights to TCC or to Members.
19.1. Given its status as a digital intermediation platform, TCC cannot be held responsible for:
19.2. Users are solely responsible for the negotiation, conclusion and execution of contracts concluded between them through the Platform. TCC acts only as a digital intermediary and is not a party to any service contract between a Member and an Expert.
19.3. TCC undertakes to make reasonable efforts to ensure the availability, security and proper functioning of the Platform. However, TCC does not guarantee uninterrupted access and shall not be held liable for temporary unavailability due to maintenance, updates, technical failures or force majeure events.
19.4. To the maximum extent permitted by applicable law, TCC's aggregate liability for any claim arising under or in connection with these Terms shall not exceed the total amount of fees paid by the claiming User to TCC in the twelve (12) months preceding the event giving rise to the claim.
19.5. Nothing in these Terms excludes or limits TCC's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable French law.
20.1. Membership subscriptions are automatically renewed at the end of each billing period (monthly or annual) unless cancelled by the Member.
20.2. In compliance with Article L215-1 of the Code de la consommation, TCC will send a renewal notice to Members between three (3) months and one (1) month before the renewal date for annual subscriptions, and at least fifteen (15) days before the renewal date for monthly subscriptions. This notice will inform the Member of the upcoming renewal, the renewal amount and the procedure for cancellation.
20.3. Members may cancel their subscription at any time through their Account settings or by sending a request to Info@theclubcult.com. Cancellation takes effect at the end of the current billing period. No pro-rata refund is issued for unused portions of a billing period, except where required by law.
20.4. TCC reserves the right to terminate a User's Account immediately and without prior notice in the event of:
20.5. Upon Account termination, outstanding payments owed to Experts for completed services will be processed. The User's personal data will be handled in accordance with the Privacy Policy and the Data Retention Policy.
21.1. TCC reserves the right to modify these Terms at any time. Users will be notified of any modification by email and through the Platform at least thirty (30) calendar days before the effective date of the changes, in compliance with Article 3(1) of the P2B Regulation.
21.2. For significant changes affecting Users' rights or obligations, the notice period shall be extended to sixty (60) calendar days.
21.3. Continued use of the Platform after the effective date of modified Terms constitutes acceptance of the modifications. Users who do not agree with the modifications may terminate their Account before the effective date without penalty.
21.4. Previous versions of these Terms are archived and available upon request.
22.1. Internal Complaint Handling. Users may submit complaints regarding Platform services, content moderation decisions or any other matter by contacting Info@theclubcult.com. TCC will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) calendar days.
22.2. In compliance with the Digital Services Act (Article 20), Users who are affected by content moderation decisions have the right to contest such decisions through the internal complaint-handling system. TCC will review contested decisions promptly and communicate the outcome to the User.
22.3. Consumer Mediation. In accordance with Article L612-1 of the Code de la consommation, Members who qualify as consumers may, after exhausting the internal complaint procedure, refer any unresolved dispute to the designated consumer mediator:
[To be registered before 1 August 2026]
[To be registered before 1 August 2026]
[To be registered before 1 August 2026]
[To be registered before 1 August 2026]
22.4. In accordance with EU Regulation No 524/2013, consumers may also submit complaints through the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr
22.5. P2B Mediation. For disputes between TCC and Experts or Curators (business users), the designated mediators identified in the P2B Regulation compliance section of the Platform's transparency page are available.
22.6. Nothing in this Article prevents any party from bringing proceedings before the competent courts as described in Article 23.
23.1. These Terms are governed by and construed in accordance with the laws of the French Republic.
23.2. For disputes involving consumers (Members who are natural persons acting outside their trade, business or profession), the competent court shall be determined in accordance with Article R631-3 of the Code de la consommation, which grants the consumer the choice between the court of their domicile and the court of the defendant's registered office.
23.3. For disputes between TCC and business users (Experts and Curators acting in their professional capacity), the Tribunal de Commerce de Paris shall have exclusive jurisdiction, unless otherwise required by mandatory law.
23.4. In the event of any discrepancy between the English and French versions of these Terms, the French version shall prevail.
24.1. TCC processes personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and the French Data Protection Act (Loi Informatique et Libertes du 6 janvier 1978). Full details of data processing activities, legal bases, data subject rights and security measures are set out in the Platform's Privacy Policy, which forms an integral part of these Terms.
24.2. TCC acts as data controller for personal data processed in connection with the operation of the Platform, including account management, payment processing facilitation, platform communications and analytics.
24.3. Experts act as separate data controllers for personal data they collect and process in connection with the delivery of their services to Members. The contractual relationship between the Member and the Expert governs such data processing. TCC is not responsible for the Expert's data processing activities outside the Platform.
24.4. The Data Protection Officer can be reached at Info@theclubcult.com.
24.5. Users have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertes (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, website: www.cnil.fr.
25.1. Severability. If any provision of these Terms is found to be invalid, illegal or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the intended economic and legal effect.
25.2. Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, Acceptable Use Policy, Commission and Payment Terms, Secured Payment and Dispute Resolution Policy and any other documents expressly referenced herein, constitute the entire agreement between the User and TCC regarding the use of the Platform.
25.3. Waiver. The failure of TCC to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
25.4. Assignment. TCC may assign its rights and obligations under these Terms to a successor entity in the event of a merger, acquisition or sale of assets, provided that the successor entity assumes all obligations under these Terms. Users may not assign their Account or any rights under these Terms without TCC's prior written consent.
25.5. Force Majeure. TCC shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, government actions, power failures or internet disruptions.
25.6. Notices. Notices to Users will be sent to the email address associated with their Account. Notices to TCC should be sent to Info@theclubcult.com or by post to the registered office.
For any questions regarding these Terms, please contact:
Agency Cult SASU
44 Rue du Bac, 75007 Paris, Paris, France
Email: Info@theclubcult.com
DPO: Info@theclubcult.com
These Terms and Conditions were last updated on 1 June 2026.